Refund policy

 

Return Policy

We have a 7-day return policy for non-coffee items, which means you have 7 days after receiving your item to request a return.

 

To be eligible, your item must be in its original condition — unopened, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at datelesscoffeeroaster@gmail.com.

 

Returns should be sent to the following address:

No.2  Jalan Austin Height 5/25, Taman Mount Austin, 81100, Johor Bahru, Malaysia.

Please note that return shipping costs are borne by the customer, and items sent back without prior approval will not be accepted.

Coffee Orders

All coffee purchases are final.

Due to the perishable and seasonal nature of roasted coffee, we do not accept returns, refunds, or exchanges once an order has been processed or shipped.

If your coffee arrives damaged, incorrect, or defective, please contact us within 7 days of delivery — we’ll review the issue and make it right.

Other Items

For merchandise, brewing tools, or accessories, standard return eligibility applies — items must be unused, in their original packaging, and returned within 7 days of receipt.

Refunds 

If a return (non-coffee item) is approved, your refund will be processed to your original payment method within 10 business days.

Please note it may take additional time for your bank or card provider to reflect the refund.

If more than 15 business days have passed since approval, please contact us at datelesscoffeeroaster@gmail.com.

Questions

For any questions or concerns, feel free to reach us at datelesscoffeeroaster@gmail.com — we’re happy to help.